Troubleshooting
Quick solutions to common issues. Find your problem, get back to work.
When something isn't working as expected, start here. Most issues have straightforward solutions.
Quick Links
| Issue Type | Go To |
|---|---|
| Something not working | Common Issues |
| Have a question | FAQ |
| No data showing | No Data Showing |
| Query returns empty | Query Returns Empty |
| Connection problems | Can't Connect |
By Symptom
Start here if you know what's wrong but not why:
- No Data Showing - Surface or query shows no results
- Query Returns Empty - KQL runs but returns nothing
- Can't Connect - Connection or authentication issues
By Component
Start here if you know which part is having issues:
- Connections - Data source connection issues
- Surfaces - Surface access and configuration
- Warm Queries - Query building and execution
Common Patterns
Thinking Tip:
Most issues fall into these categories: connection problems, permission issues, or query syntax errors.
Before troubleshooting, check:
- Is your data source sending data? (Check connection status)
- Is the surface connected to the right connection?
- Does your query time window include recent data?
Still Stuck?
If you've tried the troubleshooting steps and are still having issues:
- Check the FAQ - Frequently Asked Questions
- Ask Azi - Describe your issue in the chat panel
- Contact support - For issues Azi can't resolve
Error Reference
Looking for a specific error message? Check Common Issues for exact error messages and their solutions.